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KATHERINE JONES

Hello!

I work at the intersection of government services,
healthcare, and human-centered design to
create new opportunities for the public to engage
in design for a better democracy.

DESIGN &

Using a Smartphone

Generative research to understand the benefits journey across various user segments.

INVESTIGATING SOCIAL SERVICE BENEFICIARY USER EXPERIENCE

Meeting Between Colleagues

Investigating the case worker
user experience to identify design recommendations for digital transformation.

HUMAN-CENTERED DESIGN X BUSINESS PROCESS REENGINEERING

DESIGN &
GOVERMENT

Cultivating community coalitions by visualizing text message

based youth survey data.

DESIGNING YOUTH INFORMED POLICY
IN WASHTENAW COUNTY

Investigating trust and policy implications with the use of predictive modeling in healthcare.

TRUST & POLICY IMPLICATIONS
IN PREDICTIVE MODELING

DESIGN &
HEALTHCARE

Investigating appropriate testing
in acute care settings.

CLINICAL PROVIDER TESTING BEHAVIOR
AT MICHIGAN MEDICINE

Investigating the health concerns
of today’s aging population.

HACKING HEALTH
DESIGN WORKSHOP

Investigating patient education
in opioid use and abuse.

PATIENT EDUCATION IN OPIOID USE AND PAIN MANAGEMENT

Investigating the patient
experience for those placed in emergency room hallway beds.

DESIGNING THE HALLWAY BED
PATIENT EXPERIENCE